Heartwood RV Resort Policies

Check-In & Check-Out

• Check-in: 12 PM or later
• After 6 PM arrivals: Pick up your packet at the Night Registration Box and proceed to your site. Notify staff the next morning.
• After-hours arrivals: Allowed only if arranged 24 hours in advance. During peak season (May–Sept), arrivals must be by 10 PM. During off-season (Oct–April), arrivals must be by 8 PM.
• Check-out: 11 AM
• Early check-in/late check-out: $20 fee when available
• Office Hours: 9 AM – 5 PM
• Quiet Hours: 10 PM – 7 AM

Cancellation Policy

• Cancel 8+ days before arrival: Refund minus $25 processing fee
  Cancel 3–7 days before arrival: One night’s deposit kept
• Cancel within 48 hours or no-show: No refund
• Early departures: No refunds or prorations
• Weather, mechanical issues, or emergencies: No refunds
• Modifications (dates, site type, length of stay): May be subject to additional fees
• Refunds: Processed in the same form as original payment
• Management may review special circumstances case-by-case, but refunds are not guaranteed

Pet Policy

• Maximum 2 pets per site
• Pets are complimentary (no fees)
• Must be leashed at all times unless in the dog park
• Rabies vaccination paperwork required at check-in (mandatory, no exceptions)
• Pick up after pets (waste stations provided)
• Pets may not disturb other visitors, especially during quiet hours
• Pets may not be left unattended outdoors

Guests & Visitors

• All visitors must register at the front office
• Guest fee: $25 per person, per day
• Parking permit: $10 per vehicle, per day (must be displayed; guests must park in designated areas)
• Site occupants are responsible for ensuring visitors follow all park policies
• Maximum 6 total occupants/visitors per site

Occupancy

• Base rate includes: 2 adults + 2 children (15 & under)
• Additional occupants: $4 per person, per night
• Maximum 6 occupants per site

Sites & Requests

• Site numbers may change at management’s discretion
• Optional $20 site request fee available when booking
• If your requested site is not available upon arrival, the $20 fee will be refunded

Sewer & Waste Disposal

• All sewer connections must be sealed with no leaks
• Discharging wastewater (septic or gray water) on the ground is prohibited (violators subject to fines and possible eviction)
• Formaldehyde products are not permitted
• Sewer hoses must be connected or stored away (cannot lie on the ground)
• Trash must be bagged, tied, and sealed before disposal in onsite dumpsters
• Trash left behind at your site: $50 cleanup fee
• Do not flush: disposable wipes, sanitary napkins, diapers, Kleenex, paper towels, cigarette butts, cooking grease, or anything non-dissolvable. Use RV-rated toilet paper only.
• Guests are responsible for repair costs if improper waste disposal causes damage

Vehicles

• ATVs, motorcycles, and golf carts may only be operated by licensed drivers
• Must be driven safely and courteously, obeying posted traffic signs
• Pedestrians, electric carts, and bicycles always have right of way
• Operating any vehicle under the influence of drugs or alcohol will result in immediate eviction

Fires & Smoking

• No open campfires, wood-burning, or charcoal grills
• Propane fire pits only are permitted
• Fireworks are prohibited
• Smoking is not permitted on property (allowed off-site per Arizona law)

Mail & Packages

• Mail and packages are not accepted at the property
• PO boxes available at the Flagstaff Post Office
• Amazon lockers available nearby (details provided at check-in)

RV Age Policy

• Monthly stays: RV must be 10 years old or newer
• Short stays (up to 14 nights): Older RVs may be approved with management pre-approval
• Pre-approval process: Submit exterior photos (taken within the last 3 months) of all sides
• Allow 5–7 days for approval

General Conduct

• Be respectful of neighbors and staff
• Do not mistreat or feed wildlife
• Do not cut, carve, or damage plants or trees
• No vandalism or property damage
• Violations may result in fines or eviction
• Resort is not responsible for personal injury, property damage, or losses